Emergency Vets in Wandsworth

## Summary All Creatures Veterinary Surgery describes itself as an **independent** practice, with **in-house facilities** and **24/7 digital vet support via a partnership with VidiVet**. Reviews frequently describe **proactive follow-up** (owners say they’re called with test results and checked on after illness/procedures) and **clear explanations during consults**. Specific care mentioned includes **dental extractions for an elderly cat**, **thorough annual check-ups with practical preventative advice**, and **support through end-of-life euthanasia**. A small number of recent reviews raise serious concerns, including a report of a **missed diagnosis (eye problem later identified elsewhere as entropion)** and allegations of **upselling/charging for services without consent**; other reviewers, however, describe the clinic as **good value compared with corporate chains** and cite careful precautions around surgery. ## Services Services and care mentioned across the website summary, clinic data, and reviews include: - **24/7 digital veterinary support** through **VidiVet** (as stated on the website). - **Emergency veterinary services** are listed in the clinic data as “24/7 or extended hours,” but the specific arrangement beyond VidiVet digital access isn’t described in the information provided. - **Routine care**: annual health check-ups; vaccinations (“jabs” mentioned in a review). - **Dentistry**: dental extractions (multiple teeth extracted for a 19-year-old cat). - **Parasite treatment**: treatment for parasites in a rescue cat; flea treatment requests are also referenced. - **Diagnostics and ongoing condition management**: tests with results communicated proactively; early-stage **CKD (chronic kidney disease)** identified and treatment started (as described by an owner). - **Soft-tissue/other consults**: assessment and treatment of an eye condition (with one reviewer disputing the accuracy of the assessment). - **End-of-life care**: euthanasia for an elderly cat, with staff support noted by the owner. - **Anal gland expression**: one reviewer reports this was done during a vaccination consultation and says they weren’t asked first. ## Pricing Only reviewer-reported figures were available: - One owner says the practice was **about £500 cheaper** than their previous vet chain for a case involving **multiple tooth extractions** (they did not provide the total bill). - One reviewer describes a **£60 consultation plus medication** for an eye problem they believe was misdiagnosed. ## People Named team members mentioned in reviews: - **Dr. Prigitano (vet)**: credited by one owner with “proper treatment” that helped their 17-year-old cat improve significantly. - **Anders (vet)** and **Nicola (vet)**: thanked for professionalism and consideration during an elderly cat’s euthanasia; Nicola is also mentioned positively for “help, care and dog cuddles” during a visit. - **Mandy (reception)**: singled out for support during euthanasia; also praised alongside clinical staff in other reviews. - **Jane**: thanked by name for help during a visit (role not specified). Across multiple reviews, owners particularly value: - **Explanations and communication** (“explain everything so nicely”; owners say they don’t have to chase test results). - **Follow-up contact** (proactive calls to check how pets are doing). - **Handling of anxious or older pets** (owners mention elderly cats and pets that are less stressed than at previous clinics). ## Reviews **4.8 stars from 257 reviews**. Themes below are drawn from the latest written reviews available to us. - **Strong continuity and follow-up**: several owners describe proactive calls with results and check-ins when pets have been unwell, rather than owners having to chase. - **Specific clinical care praised**: dental extractions for an elderly cat (with the owner noting extensive pre- and post-op precautions); early CKD detected and treated; thorough annual check-ups with practical advice. - **End-of-life support**: one owner highlights considerate, professional care during euthanasia of an elderly cat, naming both reception and vets. - **Value and pricing is disputed**: multiple owners say pricing felt reasonable or better than large chains (one citing a £500 difference), while two 1-star reviews allege the practice is “more interested in money,” including claims of upselling and being charged for add-on procedures without consent. - **Clinical concern raised in one account**: one reviewer reports an eye condition was treated as infection with human antibiotics and later diagnosed elsewhere as entropion; they also complain about an administrative mix-up when requesting flea treatment (reply referencing the wrong pet and pushing another consultation).

## Summary Medivet Roehampton is part of the Medivet group and offers routine and surgical care alongside on-site diagnostics (in-house lab, X‑rays, ultrasound, ECG) and an orthopaedic theatre. The clinic also states it is a veterinary nurse training facility and offers 15‑minute consultations. From the latest reviews, owners often mention: - being able to get a same‑day appointment (including for a kitten visit), - clear, supportive discussions around options (including a second opinion and end‑of‑life decision-making), - good handling of nervous pets (one owner highlighted how their shy/anxious cat was managed around a spay), - a potential downside for some: being told they can’t book follow‑ups with a specific vet for continuity. ## Services Based on the clinic’s website information and the reviews available: - **Consultations:** 15‑minute consultations; health checks mentioned in reviews. - **Preventive care:** vaccinations (kitten and rescue cat vaccinations mentioned). - **Surgery:** spay procedure discussed in a recent review. - **Dentistry:** dentistry listed on the website. - **Diagnostics & imaging:** in‑house laboratory, X‑rays, ultrasound, ECG (all listed on the website). - **Orthopaedic facilities:** orthopaedic theatre (listed on the website). - **Nurse clinics:** listed on the website. - **Acupuncture:** listed on the website. - **Home visits:** listed on the website. - **Species seen (per website):** cats, dogs, rabbits, and small mammals. - **Out-of-hours care:** provided via a Medivet 24‑hour service (per website). - **Medication disposal:** the website asks clients to return unused medications for safe disposal. ## Pricing - **Out-of-hours consultation fee:** £130 (website states there is **no charge for assessment by phone**). ## People - **Dr Miren / Dr Miran (spelling varies in reviews):** mentioned repeatedly and described as knowledgeable and patient; reviewers cite her providing a helpful **second opinion** and explaining the **stages of a cat’s condition**, including discussing whether further tests would change the outcome. - **Reception team:** one reviewer specifically noted a receptionist passing along a request that led to a second-opinion discussion; multiple reviews mention reception staff being helpful and professional. ## Reviews **Google rating: 4.7 stars from 330 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Owners frequently describe friendly, helpful staff and vets they feel confident in (including for kitten checks and vaccinations). - **Continuity of care** comes up as a concern: one reviewer said they were told they **couldn’t request the same vet** for follow-up appointments. - **Timeliness:** same‑day appointments are mentioned positively. - **Surgery communication:** a cat spay review highlighted an informative post‑surgery discussion and considerate handling of an anxious cat. - **Cost signals are mixed:** some reviewers say charges are high/“a bit expensive,” while another describes their visit as “very reasonably priced.”

## Summary Medivet Wimbledon Kydd and Kydd Vets is part of the Medivet group. The practice is set up for routine care and surgery (a cat spay is specifically mentioned in reviews), with 24/7 emergency care advertised on its website and an overnight emergency consultation fee of £130 (for consultations between 7pm and 9am). Recent reviewers repeatedly mention straightforward appointment booking and gentle handling during visits, including for a nervous first-time client and during end-of-life care for a long-term dog. ## Services - 24/7 emergency care (website states an overnight emergency consultation fee applies between 7pm and 9am) - Cat spay surgery (mentioned by an owner reviewing their cat’s spay) - Check-ups (explicitly mentioned in a review) - Ongoing care over a pet’s lifetime is described by multiple owners (e.g., long-term care from puppyhood into older age) - The website also references a “FREE Mobility Pain Check” promotion (as described in the site text available to us) ## Pricing - Overnight emergency consultation fee: **£130** (applies for consultations **between 7pm and 9am**, per the website) ## Reviews **4.8 stars from 202 reviews.** Themes below are drawn from the latest written reviews available to us. - **Kind, gentle handling and calm visits:** owners describe staff being “very gentle” during a cat check-up and “handled my girl perfectly” on a first visit. - **Clear explanations:** one reviewer notes the team “took the time to explain everything” during a check-up. - **Surgery experience mentioned:** a reviewer reports their cat was spayed here and describes staff/vets as “super friendly and loving.” - **Practicalities:** “easy to book appointments” is explicitly mentioned. - **Support during difficult decisions:** one owner describes the team being “incredibly compassionate” through a dog’s final year and doing “exactly what was right for both of us.”

## Summary Stone Lion Veterinary Hospital is part of the **Goddard Veterinary Group** (RCVS accredited). It appears set up for **hospital-level care**, including **round-the-clock treatment and overnight stays**: reviews describe pets being admitted for intensive monitoring (e.g., an eye infection needing “round the clock treatment”) and emergency care being provided overnight (including a Christmas Eve night shift). Owners frequently mention **regular updates while a pet is hospitalised** (sometimes “usually twice a day”), and examples of more complex care such as **eye surgery (enucleation)** and access to a **heart specialist for a heart murmur**. Recent reviews also show a split experience: some describe excellent communication and kindness in urgent situations, while a minority report **long waits for discharge, missing medication, lack of callbacks**, and dissatisfaction with cost and communication. ## Services - **Emergency and urgent care** (owners describe emergency treatment after an accident; overnight care during holiday night shifts; the group operates emergency hospitals). - **Hospitalisation / inpatient care** including **overnight stays** and **round-the-clock treatment** (reported for eye infection management; overnight monitoring with blood tests). - **Surgery** mentioned in reviews: **eye removal (enucleation)** with aftercare. - **Diagnostics** mentioned in reviews: **blood tests (“bloods”)** during an overnight stay. - **Cardiology input**: a **heart specialist** was seen for a dog with a **heart murmur** (as described by an owner). - Routine care from the website summary: - **Annual vaccination** (stated to include a full clinical examination) - **Flea and worming treatment** - **Microchip implant** - **Nurse health assessment after six months** - **Discounts** (no prices stated) on **routine neutering**, **dental procedures**, **kennel cough**, and **tick protection** - **Veterinary nurse training facility** (listed in the clinic data). ## People - **Dr Laurence**: thanked for **kindness and patience** during a **night-shift emergency visit** for an elderly cat. - **Dr Jess**: described as answering “all my questions” and taking good care of a cat. - **Dr Francesca**: praised for adapting communication—**writing information down** and explaining a dog’s condition clearly when an owner’s English “wasn’t very good.” - **Adam (heart specialist)**: mentioned as providing specialist input for a dog with a **heart murmur**. - **Alex**: named positively by a long-term client (role not specified in the review). - Front-desk staff **Lyndsey & Annette**: described as consistently helpful by a long-term client. - **Sergio (locum nurse)**: one reviewer describes him as **obstructive and rude**. ## Reviews **4.1 stars from 203 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Emergency and inpatient care praised**, including cases where pets recovered after severe illness, and an accident-related emergency visit described as “excellent.” - **Frequent updates during hospitalisation** are repeatedly mentioned (daily updates; one owner reports being updated “usually twice a day”). - **Clear explanations and options** are a recurring positive theme (including one vet writing instructions down to support understanding). - **More complex cases are mentioned**, including persistent eye infection management leading to **eye removal surgery**, and a **heart murmur** reviewed by a **heart specialist**. - **Negative experiences focus on communication and logistics**: reports of no callback for 48+ hours, medication not ready or pills missing, and a long discharge wait (over 2.5 hours). - **Cost concerns appear in some reviews**, including an example bill described as **over £900 for one night** (blood tests included), alongside complaints of inadequate explanation of results.

## Summary Blue Cross Animal Hospital is part of the Blue Cross animal charity and appears set up to provide veterinary care based on eligibility/financial need, alongside routine and urgent treatment. Reviews include multiple examples of serious, high-stakes support (life-saving treatment for cats, and end-of-life care for an elderly dog), plus practical operational details like a responsive phone line and staff allowing time for questions. However, some recent reviews describe being refused help because they were “not on benefits,” and one reviewer says they were not offered a referral elsewhere. ## Services - Emergency/urgent veterinary care is advertised in the clinic data; reviews also mention people calling when a pet was “very sick.” - Life-saving inpatient/ongoing treatment is described by several reviewers (e.g., “saved my cat’s life,” “one week fighting for his life”). - Euthanasia/end-of-life care is explicitly mentioned (a dog being put to sleep, with the vet described as kind and considerate). - General consultations and examinations: one reviewer describes a vet doing a “full look” at their cat and making time for questions. - Veterinary Nurse Training facility is listed in the clinic data; one review specifically praises the professionalism of a veterinary nurse. ## Pricing - Several reviews describe the service as free or donation-based for people who can’t afford veterinary bills (e.g., “free to use for all people like me who can't afford expensive veterinary bills,” and “everyone should pay what they can”). - Eligibility appears to matter: one recent reviewer says they were refused help because they were “not on benefits.” ## People - Vets (unnamed in most reviews) are repeatedly described as taking time to explain and support owners during difficult decisions—e.g., being “kind and considerate” during euthanasia, and allowing an owner to ask questions during a cat consultation. - A vet referred to as “Cat” in one review is praised for doing a thorough examination and explaining what the owner needed to know. - Reception/phone handling is mentioned: one reviewer says the phone line is “never ignored” and the receptionist was helpful. - Veterinary nurses are directly mentioned: one reviewer highlights a veterinary nurse as professional. ## Reviews **Google rating: 4.6 stars from 507 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Serious-case outcomes are a recurring point: multiple owners say the clinic “saved my cat’s life,” including after a week of intensive care. - End-of-life support is specifically described: one owner reports a kind, considerate euthanasia experience for an older dog in pain. - Communication and time in consults: owners mention thorough examinations and being able to ask questions. - Front-desk/phone experience is noted as responsive (“never ignored”) in at least one review. - Clear conflict around access/eligibility: some reviews praise the charity model and paying what you can, while others report being turned away for not being on benefits and (in one case) not being referred elsewhere.