More interested in arguing with me over how my cat got fleas, who was stressing her out more from the argument (yes the vet happily spent the entire conversation arguing with me) than focusing on the needle she was inserting into my pet. Not even a glance. The cat had moved across the table. I'm tied to their kitten package but I will be looking for a refund after being spoken to like crap by this woman now on both visits, the second one, I finally stood up for myself. Her misadvice could have cost my kittens health, and perhaps if she focused more on her communication skills, owners wouldn't leave with the wrong advice and miscommunications. Won't microchip her either, keep refusing until after the legal date has passed. Misadvised on flea treatment and injections by vet at initial appointment, which is probably as she was confrontational then too. No advice given on monitoring, food/drinks after injections, literally again more interested in arguing with me. So let's hope Google can plug the gap for a second time, as she failed to provide the correct advice at the first appointment because everything is an argument.
To make it worse, she continued the argument in the reception area, infront of the others customers. I'm totally mortified by this woman and now stuck in a situation where if my pet gets sick, I have to go to someone who doesn't even look where she is putting a needle, who will likely pritoized making her point than my cats health and safety. Why are vets not paying attention to their environment when they literally have medical equipment in their hand? An animals life and healthcare shouldn't be substandard because your vet has a personal problem she's built up in her own head with the owner from the offset of my first visit and can't handle her emotions in the clinic room when it's required.
I don't know how many times I had to ask her to be professional and focus on what she is doing. Honestly it's like she is only there to gate keep your owner skills and berate you at the appointment for any flaw. I wish I could get my money back as my kitten deserves better care and I don't trust the vet. The worst part is, I disclosed my disability to the practice, and the vet spent a good amount of time just insulting me for how I keep my home, ignoring my comments before it escalated that I struggle with things suggested due to my condition. I do not think it was unreasonable given the comments to respond after she refused to drop it and it's a disability. But again, the vet just wants argument - so I want a full refund.
Always very accommodating. Excellent service
Forever grateful for the Incredible team, our cat went into very sudden multiple organ failure, throughout it all the team were so kind, caring and deeply thoughtful and made sure we had the time to say goodbye and made our cat as comfortable as possible, they were a bright light in what was one of the most horrible days of our lives and we will always remember their compassion.
I would highly recommend Broadway veterinary clinic, especially Dr Monika Grela. She has a wonderful, caring approach and exceptional professional knowledge. Everything was explained clearly and with great patience, which gave me a lot of reassurance. You can truly feel her dedication, experience, and genuine love for animals. My cat was treated with great care and respect. Thank you Dr Monika for such a professional and compassionate service. Malvinka 😻
We have always had an excellent service from Broadway Vets for our senior rescue cat. The staff are always kind and thorough and we have never been kept waiting. We have seen Monika (the vet) a couple of times now and she is exceptional - incredibly compassionate to our cat and an excellent communicator. Thank you.
For Fellow Bunny Owners: Please Read Before You Choose This Clinic
If you share your life with a rabbit—or any pet that relies on you to be their voice—you know how terrifying it is when they suddenly fall ill. Last weekend, my 7-year-old bunny went into GI stasis. I immediately began syringe-feeding him every two hours to keep his gut moving, and after some improvement, I planned to take him to my regular vet of years to rule out any hidden issues like dental problems, fur blockages, or inflammation.
That’s when I learned that rabbits here are considered “exotic pets.” This had never been mentioned to me in all these years. Still, the receptionist was kind and booked me a same-day appointment. At that point, I felt cautiously hopeful.
But the moment I stepped into the exam room, my heart sank. The staff member was holding a book, reading instructions as they went. If you’ve ever been in that situation, you know the sinking feeling—your pet is in distress, and the person meant to help them seems to be figuring things out from scratch. They barely handled my bunny, briefly listened for gut sounds, and gave me no new insight into his condition.
My main worry was his refusal to eat hay, even though he was eating safe greens and passing droppings normally. Instead of investigating further, they read old notes and decided to give the exact same medication from years ago, plus painkillers. I trusted them, hoping it would help.
It didn’t. That evening, my bunny became drastically worse: completely lethargic, refusing all food and water, and struggling to breathe. I spent the night panicked, calling the out-of-hours emergency vet. They were calm, clear, and immediately told me to stop using the oral Emeprid and gut-recovery paste I had been given. They explained what to watch for and how to help him stabilize.
After £146 spent for what was essentially no effective care, I went back to my own intensive monitoring and syringe-feeding routine. Within 48 hours, my bunny was moving again, eating well, and (most importantly) eating hay.
Here’s what I want every pet owner to take from this:
•If your vet shows uncertainty about your animal’s species, ask if they have real, hands-on experience before allowing any treatment.
•When it comes to rabbits, a wrong medication or poor advice can make things worse very quickly.
•Never be afraid to walk away and seek care elsewhere, even if it means driving further or calling an emergency clinic.
I am now looking for a new practice—one with genuine rabbit expertise—and I can’t in good conscience recommend this clinic. When our pets are in pain, they can’t tell us what’s wrong. That’s why it’s our job to make sure the people we trust with their lives truly know what they’re doing.
For Fellow Bunny Owners: Please Read Before You Choose This Clinic
If you share your life with a rabbit—or any pet that relies on you to be their voice—you know how terrifying it is when they suddenly fall ill. Last weekend, my 7-year-old bunny went into GI stasis. I immediately began syringe-feeding him every two hours to keep his gut moving, and after some improvement, I planned to take him to my regular vet of years to rule out any hidden issues like dental problems, fur blockages, or inflammation.
That’s when I learned that rabbits here are considered “exotic pets.” This had never been mentioned to me in all these years. Still, the receptionist was kind and booked me a same-day appointment. At that point, I felt cautiously hopeful.
But the moment I stepped into the exam room, my heart sank. The staff member was holding a book, reading instructions as they went. If you’ve ever been in that situation, you know the sinking feeling—your pet is in distress, and the person meant to help them seems to be figuring things out from scratch. They barely handled my bunny, briefly listened for gut sounds, and gave me no new insight into his condition.
My main worry was his refusal to eat hay, even though he was eating safe greens and passing droppings normally. Instead of investigating further, they read old notes and decided to give the exact same medication from years ago, plus painkillers. I trusted them, hoping it would help.
It didn’t. That evening, my bunny became drastically worse: completely lethargic, refusing all food and water, and struggling to breathe. I spent the night panicked, calling the out-of-hours emergency vet. They were calm, clear, and immediately told me to stop using the oral Emeprid and gut-recovery paste I had been given. They explained what to watch for and how to help him stabilize.
After £146 spent for what was essentially no effective care, I went back to my own intensive monitoring and syringe-feeding routine. Within 48 hours, my bunny was moving again, eating well, and (most importantly) eating hay.
Here’s what I want every pet owner to take from this:
•If your vet shows uncertainty about your animal’s species, ask if they have real, hands-on experience before allowing any treatment.
•When it comes to rabbits, a wrong medication or poor advice can make things worse very quickly.
•Never be afraid to walk away and seek care elsewhere, even if it means driving further or calling an emergency clinic.
I am now looking for a new practice—one with genuine rabbit expertise—and I can’t in good conscience recommend this clinic. When our pets are in pain, they can’t tell us what’s wrong. That’s why it’s our job to make sure the people we trust with their lives truly know what they’re doing.
My cat Marshall has been going to Broadway Vets for the last 6 years. The staff are always really supportive and very informative. He recently had a serious health scare and Monika in particular took excellent care of him.
My cat Marshall has been going to Broadway Vets for the last 6 years. The staff are always really supportive and very informative. He recently had a serious health scare and Monika in particular took excellent care of him.
Very good professional help for animals
